Home Care Direct LLC
Client Service Agreement
This agreement outlines the terms under which Home Care Direct LLC provides non-medical home care services.
PARTIES:
- Provider: Home Care Direct LLC, a non-medical home care agency
- Client: The individual or family receiving services
- Caregiver: The professional caregiver assigned to provide services
SERVICES PROVIDED:
Home Care Direct LLC provides non-medical home care services including but not limited to:
- Personal Care (bathing, grooming, dressing, hygiene assistance)
- Mobility Assistance (walking, transfers, physical activities)
- Companionship and Emotional Support
- Meal Preparation and Nutrition Assistance
- Health Monitoring and Vital Sign Checks
- Light Housekeeping and Laundry
SERVICES NOT PROVIDED:
The following services are NOT provided by Home Care Direct LLC:
- Medical care or nursing services
- Medication administration (reminders only)
- Physical therapy or occupational therapy
- Mental health counseling or psychiatric services
- Any services requiring a medical license
CLIENT RIGHTS:
- Right to receive care with respect and dignity
- Right to be informed about treatment and care
- Right to make healthcare decisions
- Right to refuse services or treatment
- Right to file complaints
- Right to confidentiality and privacy
- Right to accessible formats and language assistance
CLIENT RESPONSIBILITIES:
- Provide accurate health and care information
- Communicate openly with caregivers
- Respect caregiver boundaries and professionalism
- Provide a safe working environment
- Follow agreed-upon care plans
CONFIDENTIALITY:
All information shared with Home Care Direct LLC is confidential and will not be disclosed without written consent, except as required by law.
COMPLAINT PROCEDURE:
If you have concerns about services, please:
- Contact Home Care Direct LLC directly at (412) 900-9969
- Submit a written complaint to [email protected]
- Contact the Pennsylvania Department of Health if needed