Home Care Direct LLC is committed to providing services free from discrimination and in compliance with all applicable federal, state, and local regulations.
License Number: 84913601
Effective: April 1, 2026
Expires: March 31, 2027
Allegheny County
Westmoreland County
Washington County
Non-Medical Home Care Services Only
We do not provide nursing, medical therapy, or Medicare home health services.
Home Care Direct Pgh LLC does not discriminate on the basis of race, color, national origin, religious creed, ancestry, sex, age, or handicap in the provision of services or employment. We are committed to providing equal access to all individuals seeking our services.
All patients and employees have the right to receive services without discrimination and to file a complaint if they believe they have been discriminated against. We strictly prohibit retaliation against any individual who files a complaint, assists in filing a complaint, participates in an investigation, or opposes discriminatory practices.
Race
Color
National Origin
Religious Creed
Ancestry
Sex
Age
Handicap/Disability
Receive services without discrimination based on protected characteristics
File a complaint if you believe you have been discriminated against
Request reasonable accommodations for disabilities, language assistance, or religious practices
Protected from retaliation for filing complaints or participating in investigations
Access translation and interpretation services in multiple languages
If you believe you have been discriminated against, you may file a complaint with any of the following agencies. Complaints must be filed within 180 days of the alleged discriminatory act. For continuing discrimination, the 180-day period starts from the last incident.
Civil Rights Coordinator: Andre Avent, Director
Home Care Direct Pgh LLC
(412) 900-9969
826 Ridge Ave, McKees Rocks, PA 15136
333 Market Street, 8th Floor, Harrisburg, PA 17101
Phone: (717) 787-4410
TTY: (717) 787-7279
Building 625 Forster Street, Harrisburg, PA 17120
Phone: (717) 787-1816
TTY: (717) 783-6514
200 Independence Avenue, S.W., Washington, D.C. 20201
Phone: (202) 619-0257
Toll Free: 1-877-696-6775
To help us investigate your complaint thoroughly, please provide the following information:
We acknowledge receipt of your complaint within 2 business days and conduct a preliminary review.
We gather evidence, conduct interviews with relevant parties, review documents, and determine findings.
We provide written notification of the outcome, implement corrective actions if needed, and inform you of your appeal rights.
All complaints are handled with appropriate confidentiality. Information is shared only with those who have a need to know for investigation and resolution purposes.
Home Care Direct LLC is committed to providing accessible services to all individuals. We offer accommodations and services in multiple formats to ensure equal access.
To request an accommodation or language service, please contact our Civil Rights Coordinator at (412) 900-9969 or [email protected].
As a patient of Home Care Direct LLC, you have the following rights:
Receive care with respect, dignity, and consideration for your personal preferences and values
Receive clear information about your care plan, services, and any changes to your care
Participate in all decisions regarding your care and treatment
Have your personal information and medical records kept confidential
File a complaint about your care or treatment without fear of retaliation
Receive safe, competent care from qualified and trained caregivers
Contact our Civil Rights Coordinator for more information about our compliance policies and procedures.